Delivery Information

Delivery :

  • We offer FREE delivery (single location only) for purchases over HK$1,500 between 09:00am and 7:00pm. For orders under HK$1,500, a delivery charge of HK$100 shall apply.  There will have the addition surcharges HK$30.00 for resident area should apply.

  • We offer next day delivery for orders received on Monday to Saturday between 9:00am and 7:00pm. Orders received on Week ends, Sunday or public holidays will be delivered the day following the next working day.

  • The delivery service is available from Monday to Saturday between 09:00am and 7:00pm (excluding theChinese New Year's holidays).

  • Delivery timeslot:

    Hong Kong Island, Kowloon, New Territories:

    Morning delivery: 09:00am to 1:00pm

    Afternoon delivery: 2:00pm to 5:00pm

    Night delivery: 5:00pm to 7:00pm (Night delivery service not available for Lantau Island)

  • Delivery service is limited to Hong Kong, Kowloon and New Territories commercial and residential addresses only. Delivery is not available to outlying islands, restricted areas, hotel, HK Convention and Exhibition Centre ports or marinas .

  • Delivery service is not available if there is no authorised or legitimate unloading area within 50 meters of the delivery address.

  • Delivery service of five cases or more is only available to addresses of 4th floor or above when lift service is available. In the event of a lift breakdown we will make arrangements to deliver the goods at another time.

  • Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.

  • We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.

  • It is the responsibility of the customer to notify VP Gallery immediately of any change to their delivery address.

  • We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

Non-pickup / non-delivery

  • The Company has the right to charge storages fees for storing the wine in the event that:

    1. A customer fails to collect the Click & Collect order within 3 days of the selected collection date.
    2. Wine is non-deliverable within two weeks of purchase due to customer's failure to notify the Company of change of address or the Company is otherwise unable to contact customer.
    3. A customer refuses to take delivery of the wine.
Future and Pre-Arrivals

  • VP Gallery sells wines on a Futures or pre-arrival basis. Payment for these wines is due at the time of the sales order confirmation. Upon arrival of these wines to our warehouse you will be contacted to arrange final delivery to you. At the time you place your order, we may provide an estimated date that we expect the wines to arrive at our warehouse. This date is provided for estimate purposes only - it is not a promise or guarantee of delivery time. We make our best efforts to have your wine arrive in line with these estimates, but due to circumstances out of our control, that does not always happen. Delayed arrival of these wines is not a valid reason to cancel an order.

  • In the event that the wine has not been collected / delivered and the storage fees referred to above have not been paid for 1 year from notification by the Company that the wine is ready, then the Company has the right to dispose of the wine with no further notice to the Customer. The Company shall have no liability to the customer in respect of disposal of the wine in such circumstances.

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and VP Gallery agree to submit to the exclusive jurisdiction of the Hong Kong courts. VP Gallery may revise these terms and conditions at any time without prior notice. If any dispute arises, VP Gallery determination shall be final. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.